FAQ
In this section you will find the FAQs about Airoh helmets: practical answers to the most common questions about cleaning, maintenance, technical assistance, approvals, safety and warranty.
Whether you're looking for advice on how to clean the visor, understand when to replace your helmet or read the rules on thehomologation ECEHere you will find all the official information for using and maintaining your Airoh helmet.
SHORT HANDBOOK
ON THE SUBJECT
OFF ROAD HELMET CUSTOMIZATION
Can I return a helmet that I had lasered?
No. A helmet with this type of customization is not returnable.
If I misspelled the word to be lasered, can I change it if the order hasn't been shipped yet?
No, unfortunately, once the order has been confirmed it can no longer be changed.
Can I choose the color of the laser engraving?
Unfortunately, no. The laser etching process works by burning, not printing, so it's not customizable in this sense; it depends essentially on the color of the edge where this process occurs. The photographs on our website are purely indicative.
Can I change the border color?
No, it is not possible to change the color of the edge from the one already present on the helmet and included in the collection.
How many letters/numbers do I have available?
Up to 10 characters per side.
Can I add emojis?
Only letters and numbers can be lasered; emojis and/or symbols cannot be added.
Can I change the font size and/or spacing?
Unfortunately not, the font size is standardized and cannot be changed.
Can I laser any word?
Offensive, profane, or vulgar words may not be lasered. Instead, you can choose any text that expresses your style, passion, or a positive personal message.
CLEANING
Visor: how to clean it?
Clean the appliance properly motorcycle helmet visor It's essential to maintain clear visibility and ensure safe driving. It's important to perform this operation calmly, avoiding cleaning while in motion or without due care: not only is it unsafe, but it also risks scratching the visor.
What to avoid to avoid ruining the visor
Never use gloves or abrasive materials: the seams and residue present could irreparably scratch the surface. If your vision is impaired while riding, it's best to stop safely, remove your helmet, and proceed with cleaning.
Correct cleaning procedure
For effective cleaning of the visor:
moisten the surface with water,
apply neutral soap to a damp, non-abrasive cloth,
gently remove dirt,
dry with a soft microfiber cloth, avoiding materials that could scratch.
Thorough cleaning after use
After a ride, for optimal maintenance, you can remove the visor following your helmet's instructions. Airoh helmet. This way you can also clean the internal parts and coupling mechanisms, which are usually difficult to reach.
How to clean the outer surface of the helmet?
Also the outer shell of the motorcycle helmet It deserves attention, not only for aesthetic reasons but also to check its integrity and keep the helmet safe. Before each ride, you can remove the visor and clean the helmet using simple but effective tools.
Recommended cleaning tools
To clean your helmet properly you will need:
a soft microfiber cloth,
warm water,
neutral soap.
These measures, the same ones used for the visor, allow you to remove dirt without scratching or damaging the surfaces.
Gentle cleaning and what to avoid
If the outside of the helmet is very dirty, avoid rubbing too hard: it's better to repeat several passes and let the dirt soften, so it can be removed easily.
Household or generic detergents should be absolutely avoided, as they may contain aggressive solvents. These in fact risk damaging the external painting or alter the Airoh helmet graphics.
How to wash removable interiors?
For a complete cleaning of your Airoh motorcycle helmet It's also essential to focus on the interior: the liner and cheek pads. These paddings, which come into direct contact with the head, are removable and washable, even in the washing machine. Follow our tips for proper maintenance.
Dismantling and preparation
Gently remove the liner and cheek pads from the inner shell. If in doubt, always consult the user manual or the official website. airoh.com.
Hand wash or machine wash
HandwashUse a microfiber cloth with water and baking soda, wiping the padding several times. Also use this time to clean the internal parts of the helmet, which are normally hidden. Important: Avoid direct contact with water.
Machine wash: use only detergents for delicate items and do not exceed 30°.
Proper drying
Once washed, the helmet interior should be dried thoroughly. Avoid any direct heat sources (radiators, stoves, hair dryers). Place the parts in a dry, ventilated area until they are completely free of moisture.
Proper drying is essential: if neglected, it can encourage the formation of mold and bad odors, compromising the hygiene of your helmet.
MAINTENANCE - TIPS
Silicone oil
How to choose the right helmet size?
When it comes time to buy a new one motorcycle helmet, whether it is full-face, modular, jet or off-road, it is essential to choose the right one correct size.
A precise measurement is the only one that can guarantee maximum of your digital ecosystem.
in the event of an accident, but also optimal comfort, visibility, aerodynamics and ventilation.
How to Measure Your Head for Helmet Size
To find out your size:
Use a tape measure.
Place it above your eyebrows, about 2cm higher.
Wrap the tape measure around your head, keeping it at the temples.
Read the value in centimeters.
Then compare the measurement obtained with the Airoh helmet size chart, available on our website in the information sheet for each model.
Practical fit test
If the measurement is between two sizes, it's generally advisable to choose the smaller one. In any case, it's always important to physically try the helmet on:
The helmet should fit evenly on the head.
It is normal to feel a slight pressure on your cheeks.
Move your head in all directions: if the helmet slips too much, it's too big; if it stays put, it's the right size.
Customizing the fit
Some Airoh helmets They allow you to customize the fit by replacing the liner or cheek pads with a different size. This way, you can optimize the fit without compromising safety and comfort.
SIZE GUIDE
| SIZE | CIRCUMFERENCE IN CM |
|---|---|
| XXS | 51-52 |
| XS | 53-54 |
| S | 55-56 |
| M | 57-58 |
| L | 59-60 |
| XL | 61-62 |
| XXL | 63 |
| XXXL | 64 |
How to optimize the acoustics of a helmet?
Each type of motorcycle helmet has characteristics that affect the noise level. For example, a full-face helmet It is generally quieter than a urban jet helmet, because it offers greater protection also in the chin area and reduces exposure to turbulence.
For motorcyclists who are more sensitive to noise, there are several tricks that can make the helmet quieter even at high speeds.
Choosing the right size
A helmet that is too large leaves empty spaces that encourage the creation of internal air vortices, increasing noise. correct size It's the first step to reducing noise.
Useful accessories and adjustments
Usa stop wind e nose cover (if provided by the model) to reduce air intake.
Close air vents whenever possible, especially at high speeds.
Travel with the visor fully lowered and closed.
Other factors to consider
Improper installation of Bluetooth communication systems can also increase noise, leaving gaps in the air. Furthermore, the type of motorbike , driving posture influence: the greater the pilot's exposure, the stronger the perceived turbulence will be.
How to keep your helmet in tip-top condition?
The correct motorcycle helmet maintenance Start with cleaning and drying, which are essential for ensuring safety and comfort. Discover our guides on how to wash the interior, polish the helmet shell, and make the visor shine.
What to avoid to protect your helmet
In addition to cleaning, there are some rules of thumb to keep your helmet working efficiently for longer:
Don't place your helmet on the floor: it's not only unhygienic, it risks getting scratched or damaged.
Avoid leaving it balanced on the shell: a bump or fall could compromise its integrity.
Paints and modifications to avoid
Anyone who wants to customize their helmet should be careful. They are Spray paints and industrial adhesives are not recommended, because they can damage the outer shell.
Drilling holes or making structural modifications is strictly prohibited: any intervention may reduce the safety of the product and invalidate its approval.
TECHNICAL ASSISTANCE + MISCELLANEOUS
Is it possible to have a custom-made or personalized helmet?
I Airoh helmets They cover a wide range of sizes to fit every rider. Depending on the model, the smallest size available is the XXS (head circumference 51–52 cm), while the largest reaches up to the XXXL, suitable for a head of 64 cm.
Customizing the fit
When the helmet model and shell size allow it, it is possible to further adjust the motorcycle helmet fitThis is done by replacing the liner or cheek pads with a larger or smaller size, thus achieving customized comfort without compromising safety.
Do Airoh® riders use the same commercial helmets?
The #Airohriders, world champions and professional pilots, wear the same Airoh helmets available on the market. These aren't special versions or exclusive prototypes: every motorcyclist can buy the same model used in competition by their idols.
The only difference may be the graphics, customized according to sponsors (such as energy drinks or technical brands) or for particular events. For the rest, the Airoh motorcycle helmets The pilots are identical to those you find on our website or at official retailers.
Live the experience of champions
Choosing an Airoh helmet means wearing the same protection as world champions. Feel like a real racer: find the model your heroes use and enjoy the same level of safety, comfort, and performance.
What are Pinlock Original® lenses?
Some models of Airoh helmets include the Pinlock lens already included in the price, while for others it is available as an aftermarket accessory.
What is the Pinlock lens?
La Pinlock It's a hydrophobic film with a silicone border, developed by the Dutch company of the same name, that prevents the visor from fogging. Once installed inside the main visor, it creates a thin air chamber that prevents condensation from forming.
Advantages of the Pinlock lens
Prevents fogging even with temperature changes.
Ensures stable adhesion to the main visor.
Prevents dust and water infiltration.
Improves visibility and safety especially in the colder months.
SECURITY
Does the helmet have an expiration date?
According to the current Highway CodeMotorcycle helmets don't have an official expiration date. Their actual lifespan, however, depends on the rider's use: frequency, conditions of use, and the quality of maintenance.
The materials with which each is made Airoh helmet They are subject to natural wear and tear. For this reason, it is essential to periodically check the condition of the product, keep it clean, and follow the correct maintenance rules. here.
Signs that indicate when to replace a helmet
Deep scratches on the shell or visor.
Persistent halos and stains.
Worn or unstitched/unstitched straps.
Helmet that has suffered a collision or accident.
In these cases, it is good practice to replace the damaged parts or, if this is not possible, replace the helmet directly.
Safety checks and inspections
After an impact, even if not externally visible, the helmet's structure may have lost its energy-absorbing ability. In these situations, contact an authorized dealer who can perform an inspection or send the helmet directly to Airoh for a more thorough inspection.
If structural damage is found, the helmet can no longer guarantee the original protection standards and must be replaced.
After an accident, can I still use it?
A motorcycle crash, whether small or large, is part of every motorcyclist's experience: from young beginners to MotoGP champions. But what to do if the helmet suffered an impact?
The main rule is simple: Don't ignore it and have it checked by qualified personnel.
Why you should check your helmet after a crash
In the event of a fall or impact, the helmet may suffer damage that is not visible. outer and inner shell They absorb collision energy through cracks or microfractures. These defects aren't always visible to the naked eye, but they compromise the helmet's safety.
Who can perform the verification?
- Contact a Airoh specialized dealer, who will be able to assess the condition of the helmet.
If necessary, the dealer will send the product directly to the company for further inspection.
If any structural damage, even non-aesthetic, is detected, the helmet must be replaced.
Retention system: which one to choose?
Il motorcycle helmet retention system It often varies depending on the type of use. Helmets with a racing vocation, both on-road and off-road, usually feature the double D closure, while helmets dedicated to touring or urban commuting more often adopt the micrometric closure.
Differences between double D and micrometric
Double D closure: mandatory on the track and in competitions, it is considered safer because it minimizes the risk of accidental untying.
Micrometric closure: used on modular, flip-up, jet and demi-jet, it is more practical and quicker to attach and detach, ideal for tourist or urban use.
Both systems are compliant with the Highway Code and adjustable to fit the rider perfectly.
The importance of always wearing a helmet
Safety also depends on a simple gesture: fasten your helmet correctlyWearing a helmet without fastening it is equivalent to not having one. In the event of an accident, a helmet cannot protect the motorcyclist, and this can lead not only to serious health risks, but also to civil and criminal penalties and the loss of insurance coverage.
Airoh considers safety an essential value: fastening a helmet is the first step to truly protecting yourself.
APPROVALS
Approval labels: where are they located?
Each motorcycle helmet must report the approval labels, which certify the product's compliance with current safety regulations.
These identifiers must never be removed: they represent the guarantee that the helmet has been tested and approved according to the standards set by the Highway Code and international regulations.
Approval labels are usually found on the helmet retention system, often sewn under the strap pouch.
What does double P/J approval mean?
On approval labels Modular or flip-up helmets carry important acronyms that indicate how they can be used safely.
What does the acronym P mean?
The letter P (Protective) identifies approved helmets as integralsIn this case, riding with the chin guard open is not permitted: the helmet must always be used in the closed configuration.
What does the acronym P/J mean?
The double acronym P/J (Protective/Jet) instead indicates helmets with double homologationThese models can be used both closed (full face) and open as a jet, even with the chin guard raised or removed, if the product allows it.
Where to find the acronyms
The P and P/J approval markings are located on the label sewn to the helmet strap. It's important to always check them to determine which configuration is permitted for your helmet.
How to read a helmet's approval?
Un motorcycle helmet without approval label It is not safe or suitable for road use.The label sewn onto the strap of your Airoh helmet acts as a true identity card, displaying all the essential information on certifications and safety.
Only helmets that meet the standards ECE 22-05 ed ECE 22-06 They are approved for use throughout the European Union.
What do the abbreviations on the helmet label mean?
E → indicates European approval (valid in EU countries).
3 → number of the country that issued the approval (e.g. 3 = Italy).
05/06 → ECE approval version. The 22-06 It is the most recent and updated.
01245 → model approval number.
/P or /PJ → type of protection:
NP = non-protective chin guard.
J = jet helmet without chin protection.
P = full-face helmet with chin protection.
P / J = modular or flip-up with double homologation.
- 123456 → serial number or production number.
Why is it important to check the label?
Buying a helmet without a label means having no guarantee of protection. Before buying a Airoh motorcycle helmet or any other brand, always check the presence of the label and the accuracy of the information provided.
Safety starts here: the helmet is your main ally in the event of an accident.
WARRANTY
How can I proceed to submit any warranty claims?
La Airoh warranty Covers motorcycle helmets purchased from authorized dealers. To request assistance, you must present the product along with the receipt or purchase invoice.
BEFORE CONTACTING THE DEALER, THE PURCHASER MUST CAREFULLY READ AND FOLLOW THE INSTRUCTIONS FOR USE ATTACHED TO THE HELMET FOR HIS OWN SAFETY AND THE SAFETY OF OTHERS.
AFTER 2 YEARS FROM THE DATE OF PURCHASE, THIS LIMITED WARRANTY WILL BE OF NO EFFECT.
PARTICULAR ENVIRONMENTAL FACTORS, IMPROPER USE OF THE PRODUCT, PRODUCT STORAGE CONDITIONS, ACCIDENTAL IMPACT, NORMAL WEAR AND TEAR OF THE INTERIOR AND EXTERIOR, INVOLVEMENT IN ACCIDENTS, EVEN OF A MINOR NATURE, COULD AFFECT, EVEN TO A SIGNIFICANT EXTENT, THE MECHANICAL/PHYSICAL CHARACTERISTICS OF THE PRODUCT, COMPROMISING ITS PROPERTIES AND PROTECTIVE SUITABILITY.
Territorial scope and validity
This warranty is valid throughout the European Union and is the only warranty provided by Airoh® in relation to the sale of its helmets. It does not limit the rights provided by Directive 1999/44/EC on consumer protection.
Services performed under the warranty do not extend the warranty period. If the helmet or one of its components is replaced, the warranty period still refers to the original product purchase date.
What does the warranty cover?
If a defect covered by the limited warranty is detected within 2 years from the date of purchase, Airoh®, through its distribution network and after verifying the problem, will proceed to repair or replace the defective helmet.
Airoh® guarantees the customer all materials and labor reasonably necessary to resolve the defect, unless the damage falls within the conditions indicated in the following paragraph: “EXCLUSIONS AND LIMITATIONS OF COVERAGE”.
Coverage Exclusions and Limitations
This warranty covers only the defects in materials and workmanship.
Airoh® cannot be held responsible for product defects attributable in whole or in part to any other cause, including, but not limited to:
damage caused by improper use, carelessness, normal wear and tear of internal and external parts;
scratches, abrasions, peeling paint or other damage caused to the external painted parts of the helmet following impacts;
scratches, abrasions, peeling paint or other damage to the visor due to impacts or incorrect cleaning of the same;
damage caused by the application of stickers and/or glues;
damage resulting from an accident;
changes or modifications made to the helmet by the user or by third parties;
damage resulting from applied paint/lacquering on the outer shell by the user or by third parties;
color changes or damage from exposure to chemicals harmful;
color variations or damage from direct exposure to sunlight and/or heat sources;
variation of fluorescent colors of graphics following direct and prolonged exposure to sunlight;
use of incompatible accessories or in any case not sold by Airoh®.
Furthermore, all defects covered by the warranty are not included in the following: subjective situations that can occur during the dynamic use of the helmet, such as problems with comfort while driving o aerodynamic hisses and hisses.
Airoh® shall in no event be held liable for incidental or consequential damages (including, without limitation, death and personal injury) resulting from failure to comply with the instructions set forth in this document regarding Airoh® products.
TECHNOLOGIES
ASN
The first step to defend yourself against a threat is to let things slide. Easier said than done, but not in this case.
Airoh in fact introduces the ASN system (Airoh Sliding Net), a 3-D fabric structure that helps reduce the forces transmitted to the head in the event of an impact.
The 2 external walls of the ASN system in fact have relative motion between them, which allows better dissipation of the energy resulting from the impact.
You will also enjoy incredible ventilation, crucial in the most extreme conditions of use.
AMLS extension
Airoh has taken the concept of interior removal to a higher level with its AMLS (Airoh Magnetic Lining System).
The headset has five powerful magnets (three in the front and two in the back) and each cheek pad holds three, ensuring easy and quick removal of the interior for cleaning and sanitization, as well as stability and comfort in all conditions of use.
AMS² PLUS
Technological evolution represents an unstoppable force, as does the ambition that pushes Airoh to introduce increasingly high-performance systems, such as the new system AMS² Plus and sets the safety and comfort parameters to the highest levels.
For the first time, a new material is introduced, which forms the heart of the system capable of dissipating kinetic energy in the event of an impact.
State-of-the-art plastic material, engineered to provide the best protection against the forces affecting the head in the event of a crash. The material, in contact with the head, has a shape memory and ensures a superb fit, improving comfort.
The system, which is made up of two overlapping shells with different densities, has been further upgraded with the renewed design of the silicone polymers, which ensure relative motion between the two hemispheres.
This improvement makes it even more more effective response to stresses in the event of an angular impact, and the consequent ability of the AMS² Plus system to dissipate the amount of energy transmitted to the rider's head.
AMS²
AMS² (Airoh Multiaction Safety System) It is the exclusive Airoh Helmet® patent, the result of careful studies to determine the most frequent accident dynamics and, consequently, the characteristics of the impacts that the helmet must absorb, to find the most suitable response to guarantee the rider's safety.
This cutting-edge system is aimed at making the inner shell of the helmet is even safer; in fact, it uses a pair of overlapping hemispheres made of polystyrene with different densities, separated by a particular system of silicone inserts.
These silicone polymers allow the shell to move in the direction of the impact in the event of an angled impact, significantly reducing the amount of energy transmitted directly to the head of the helmet wearer.
RECOMMENDATIONS
BLAST XR1 BOOKLET
Download the safety instructions for the correct use and maintenance of the Blast XR1 mask.
Waste collection arrangement
cardboard
Download the Airoh CHROME Cardboard here.
CHROME Cardboard
Warning
Safety recommendations
- Before putting on your helmet, turn on your brain!
- No helmet can protect against all possible impacts, both at low and high speeds.
- Before using the helmet, adjust and close the closure system
- Helmets are designed to absorb a single impact
- Clean your helmet very carefully
- Don't modify your helmet
- Don't abuse your helmet
- Don't repaint your helmet
- Always check your helmet before wearing it
- Always keep your visor in good condition
