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#Warranty request


From new products (*) of 2021 collection Locatelli S.p.A. warranty is valid for 5 years from the date of purchase of each product.

The warranty covers any kind of manufacturing defects/ material defects, compatible with following limitations and exclusions.

*WARNING: 5 year warranty is valid with reference to following models:

For all others models, the warranty is valid for 2 years from the date of purchase.

 

EXCLUSIONS AND LIMITATIONS

Locatelli S.p.A. not be held responsible under any circumstances for any defects of products in case of:

Where the warranty is in operation, Locatelli S.p.A. agrees to repair or replace components that will be defective, up to a maximum value limit equal to the purchase price of the helmet.

Replacement of one or more helmet components, during the warranty period does not extend the warranty duration, which may not be, in any case, exceed the period of 5 years from the date of purchase.

 

PROCEDURE

When purchasing an helmet, customer has to fill the warranty form and return it to Locatelli S.p.A. through the appropriate online form. Every warranty claims must be sent through  Locatelli S.p.A. website www.airoh.com

Customer has to communicate to Locatelli S.p.A. the existence of any defects. Once the complaint has been received, company will inform customer on returning procedures directly to the company of the defected product.

The warranty is valid for:

The warranty doesn’t compromise the right of the customer as expressly provided by the regulations implementing European directive 1999/44CE.

Locatelli S.p.A. advise, in any case, to replace the helmet after 5 years from the date of purchase.

Fill out the warranty claim form
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