FAQ

Intro
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For enthusiasts, riding a motorcycle can be one of the most fulfilling experiences around. However, once you’re back home, there may be some less pleasant aspects to deal with!

As soon as you take your trusty helmet off, you should tend to it so that it is ready for your next adventure. Let’s start with a quick guide on this topic!

Cleaning
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Visor: how to clean it?
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First of all, do it calmly and carefully; avoid rushing and trying to clean it while driving and without taking the necessary precautions.

For safety reasons, we do not recommend such operation. You also risk reducing the visibility and scratching the visor, for example when trying to clean it while wearing gloves, without realising that their seams have some parts that may irreparably ruin the surface.

Therefore, if you are driving and cannot keep going because of reduced visibility, stop as soon as possible and take the helmet off. Some of you might have thought ahead and included a pack of wet wipes suitable for cleaning helmets in your perfect motorcyclist kit. Otherwise, if you are near a café or a petrol station for a coffee break or to fill up, you may want to you use the lavatory to clean your visor.

Dampen the visor with water and pour a small amount of mild liquid soap onto a damp cloth or other non-abrasive fabric, then gently remove anything that should not be there! Next is the drying stage. It would be better not to use anything that may scratch the surface of the visor, especially if it’s coloured, as it is more delicate that a transparent surface in that case. Ideally you’d use a soft and clean microfibre cloth.

Once you’re back home, for optimal cleaning, you might consider disassembling the visor following the appropriate instructions. Proceed as above, but this time focus on cleaning those parts that normally cannot be reached, as they are very close to the fastening mechanism.

Cleaning the Helmet’s Outer Surface
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The outer shell of our helmet deserves cleaning as well, not only to show it off to friends before riding off, but also to check its integrity. So, before getting on your motorcycle, remove the visor and give the outer surface a nice clean! Follow the same precautions taken for the visor, specifically a damp and clean microfibre cloth, lukewarm water and some mild liquid soap.

Should the outer shell be rather dirty, it would be better not to rub too fiercely… it is actually advisable to add an extra step, so as to let the dirt soften in order to be able to remove it easily. General cleaning products you may have at home that are not specifically designed for helmets must be avoided at all costs. They may contain solvents or other aggressive ingredients that interact with the external paint and/or the graphics.

How to wash the Removable Inner-lining?
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After dealing with the outer part, let’s focus on the inside of the helmet! The lining that comes into contact with your head is actually completely removable and washable, even in the washing machine. In this case, do not exceed 30° to avoid ruining the plastic parts sewed to the fabric. How to proceed

First of all, carefully remove the liner and the cheek pads from the inner shell. If in doubt, check the instruction manual or the airoh.com website. At this point you have two options: hand washing or machine washing! In the former case you can dampen a microfibre cloth with a solution of water and baking soda (universal remedy!), and use it to wipe the dismantled parts several times to clean them thoroughly.

For an even more effective cleaning, you may wish to also wipe the internal parts of the helmet in the areas that were previously covered by the inner-lining. It is important for the parts made of polystyrene not to come into direct contact with water since the material is waterproof but also breathable, and thus permeable to water vapour. Instead, if you opt for machine washing, remember to avoid aggressive products and only use mild detergents and do not exceed 30°. After carefully washing the inner-lining, drying it is just as important. Here’s how:

Let’s start by saying what to avoid! Avoid any direct heat sources. So no radiators, stoves, hairdriers, etc. Place the inner-lining in a ventilated and dry place and wait for it to be completely damp-free.

This step is crucial, even if it’s often underestimated. Even when you wash everything perfectly, you risk creating the ideal environment for mould and unpleasant smells to develop, if you do not dry the various parts correctly.

Maintenance - TIPS
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How do I choose the right helmet size?
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Understanding the right helmet size, especially for someone who has been riding for many years and has become rather familiar with what suits their body and what doesn’t, may seem trivial. But as a matter of fact, when choosing your new helmet, for example, you may be misled because you’re only used to your old one that now fits you like a glove…

So you must not only trust your infallible sixth sense, but also support your decision with more objective arguments! The circumference of your head, for example! Even if you’ve been wearing an L size helmet for many years and find it comfortable, are you sure that’s the right helmet size for you?

To dispel any doubt, the empirical method will help you! Proceed as follows: grab a tape measure and place it around your head at about 2 cm above your brow ridge; measure the widest area of the head by wrapping the tape in line with the temples, then on the rear of the skull and again towards the forehead. Done? Good. Take note of the precise measure (without rounding up or down) and compare it with the size chart below.

If in doubt, for example because your measure is in-between sizes, try on the helmet of the smaller size. You should do this because, as you certainly know, a helmet starts adjusting to the configuration of your face after wearing it for just a few hours. As a consequence, a helmet that feels slightly loose when you first wear it may prove to be too large after just a few weeks of use, thus compromising your safety.

Consider also the possibility of swapping the inner-lining for another in a smaller or larger size, where possible! This would allow you to perfectly customise your helmet for a perfect fit!

ADULT SIZE CHART
SIZE CIRCUMFERENCE IN CM
XS 53-54
S 55-56
M 57-58
L 59-60
XL 61-62
XXL 63
XXXL 64
KID’S SIZE CHART
SIZE CIRCUMFERENCE IN CM
XXS 51-52
XS 53-54
S 55-56
How to keep your helmet always effective
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First of all by cleaning it! Our trusty friend does its best when clean, inside and out! In the long term, neglect may cause serious problems to your helmet. Thus avoid the bad habits mentioned below:

Leaving your helmet chained with a chain lock passing through the antitheft ring near the front/rear wheel

It’s easy to understand why such behaviour is profoundly wrong, but despite this helmets are often left laying on the ground, touching it from the side of the shell or with the lining. In addition to causing scratches and abrasions to the material, this breaks the most basic hygiene rules!

Putting the helmet down on the shell side

Even though this looks like standard practice, it can be dangerous! The helmet is actually quite unstable in this position and it may roll and hit the floor or fall from the motorcycle if put on the seat. Furthermore, resting it carelessly on a hard surface on shell side may damage an air vent, without mentioning possible scratches!

If you wish to change the outer appearance of your helmet, avoid colouring it with sprays or paints that may alter the shell, or applying objects that require the helmet to be pierced for them to be mounted. Untested paints actually risk changing the structure of the standard helmet paint, thus altering the safety and causing the product warranty to be invalidated.

Moreover, outer elements with industrial-type adhesive surfaces require a great deal of attention when removed from the shell at a later stage, as they could ruin the painting. On top of that, if problems arise, the right to the warranty ceases.

Obviously, exposing the helmet to temperatures above 50°, for example linked to direct heat sources, may ruin it. So steer clear of mufflers, stoves, burners, fireplaces, etc.

If you haven’t checked your helmet in a while, take a few minutes to do so. After all, it protects the most important part of your body!

How to optimise helmet acoustic properties?
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This certainly is another interesting topic that has often been the subject of heated discussions between motorcyclists! Let’s start by clarifying a few points. All racing helmets are necessarily noisier than sport-touring helmets because they feature various air vents to ensure the right level of ventilation even in most intense usage conditions. Furthermore, speed is a factor that affects significantly the noise level, since the turbulence that forms around the helmet is directly proportional to the forward movement speed.

So, if you expect your top-of-the-range racing helmet to be noise-free at very high speeds (but don’t forget about the Highway Code!) you may be asking too much… Having clarified this different approach to the concept of noise, let’s move on and try to understand if there are variables we can act upon to limit it.

The type of motorcycle can actually determine a greater or lower turbulence on the helmet, thus affecting the noise you perceive. Naked motorcycles almost entirely expose motorcyclists to air, contrary to a maxi enduro, which may even feature an oversized windshield. Also, the posture while driving impacts the noise, since the position of the head determines a different coefficient of aerodynamic resistance. The same applies to the motorcyclist’s height.

As a matter of fact, the taller we are the more we stick out from that sort of aerodynamic “bubble” that forms while the motorcycle moves. The build of a motorcyclist can also affect the level of turbulence around the helmet. The shape and size of your face can have an effect as well. A sharper face in an M size helmet compared to a rounder face in the same size helmet could be exposed to a greater noise level because there is more space where turbulence may form, and also because it may not entirely adhere to the inner padding.

We’ll conclude by saying that, once you’ve identified the right helmet for you, as well as your motorcycle and your driving style, some simple adjustments may reduce the noise perceived and improve your driving experience, like mounting an aftermarket front fairing, purchasing an oversized windshield or simply remembering to use the Stop Wind (where provided) and a neckerchief. Great awareness of your posture on the motorcycle may give you some extra help to curb noise!

Technical support + misc
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What are Pinlock Original® lenses?
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For some helmet models, Airoh provides Pinlock lenses inside the helmet (included in the purchase price) or as an aftermarket accessory. What are they? This product, devised and marketed by the Dutch company it takes the name from, comprises a hydrophobic coating with a silicon edging to prevent fogging, as it creates a sort of inner tube once placed inside the main visor. Silicone allows for perfect adhesion of the main visor while ensuring stability and preventing the infiltration of dust and water. This system creates a vacuum chamber that prevents condensation from forming because of the difference in temperature between the inside and the outside of our helmet, especially during the colder months.

Do Airoh® riders use the same helmets as those sold on the market?
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For sure! This makes us proud! Without wanting to name names, at races you see helmets with over-the-top aerodynamic appendices that are concealed beneath the graphics. All of our helmets, from the Aviator to the GP550 S, are exactly the same as those end users find on the market! The only difference lies in the graphics, which the pilot chooses to customise every season, or for some special moments of the current competition season or of their career.

Is it possible to get a personalized or custom fit helmet?
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Due to the technological processes involved, Airoh is not able to manufacture made-to-measure helmets. However, more precise customisation can be obtained, for example by adjusting the inner-lining to your face.

As regards the shell, Airoh is able to meet most requirements as it covers sizes from XS (53/54 cm) to XXXL (64 cm).

What Is the difference between a Modular and Flip-up helmet?
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Modular helmets are full-face helmets with a chin guard that can be removed or fastened to the rear of the shell, to be more comfortable and widen the field of vision.

Flip Ups are helmets where the chin guard may be raised or flipped over, even if it always remains fastened to the helmet.

Safety
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Which retention system should I use?
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The retention system is usually linked to the type of helmet; helmets designed for racing (on/off road) often feature a double D fastening device, while helmets dedicated to touring or urban commuting more frequently have a micrometric buckle. In reality this is not a rule, simply common practice.

For example, helmets designed to be used on race circuits or tracks require a double D fastening device, which is considered less likely to accidentally unbuckle. On the other hand, helmets that are more intended for tourist use, such as the modular, flip-up, jet or demi-jet helmets, often use micrometric buckles, as they are more straightforward and more practical to use.

Both systems are safe and in line with the Highway Code and can be personalised and adjusted to perfectly adapt to the consumer.

In any case, the most important thing is to fasten your helmet. Unfortunately these days you still see many people with their helmet on, but unfastened! For Airoh safety is priceless.

Wearing it without fastening it correctly is like not wearing it at all! In the unfortunate case of an accident or an impact, the helmet can in no way do its job and insurance will not cover any damages! Without mentioning the civil and criminal penalties to be incurred.

Does the helmet have an expiration date?
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At present, our Highway Code does not provide for an “expiry date”, also because a lot depends on how it is used and the care devoted to it during its maintenance.

However, it must be considered that the materials any helmet is made of are subject to normal wear and tear and thus to a gradual decay of the  intrinsic mechanical characteristics of the material itself.

To be even clearer, the condition of the materials used (such as HRT and HPC) to manufacture a helmet that has just been placed on the market will be better than that of a helmet that has been worn for more than 4 years, in summer and winter!

Although this may sound like an obvious and sensible consideration, it is always worth striving for the utmost clarity when expressing concepts that are debatable, as there is no law that regulates them.

A golden rule in this sense is that of carefully analysing the whole helmet in order to check its condition. Deep scratches on the decals, the paint or the visor, streaks that do not disappear with mild soap, unglued air vents or damaged clips, frayed and worn straps, unstitched interiors; these are all signs that a helmet needs maintenance or even to be replaced!

How can I adjust the strap fastening system for each helmet?
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Please download the dedicated helmet’s user manual from our website (www.airoh.com) concerning the product you require.

Can I still use It after an accident?
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It is now time to face a delicate and rather controversial subject that is nevertheless extremely important for your safety. In any motorcyclist’s career, whether we’re talking about a MotoGP champion or a teenager dealing with their first motorcycle, sooner or later you need to allow for a fall!

So…what should you do if your helmet gets banged? The golden rule is to have it checked by qualified personnel. Specialised dealers can give you their valuable opinion and, should they deem it necessary to examine it further, will send it directly to the manufacturer. Should this extra step highlight structural damage in addition to aesthetical ones, the helmet will need to be replaced.

Bear in mind that the energy produced by the collision is absorbed through the complete or partial breakage of the outer and inner shell. The problem is that this type of damage is not visible to the naked eye because of how the product was constructed.

Can I ride with an open visor or no visor?
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Any motorcycle or scooter owner can answer this! The visor can be used in either the open or the closed configuration because there are no obligations in this respect. However, you know well what it means to be hit in the face even just by an insect at 50 km/h!

So, even when you decide to use the Sun Visor, if available, with the main visor open, you will in any case run the risk of being hit by sand, dust, debris and insects…

Airoh recommends always using the visor in the completely lowered position. This is actually the only way to be safe against the dangers listed above!

Approvals
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Approval labels. Where are they located?
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The homologations of reference are identified inside the product itself with type-approval labels, which must absolutely not be removed. The labels are applied on the helmet retention system, on the helmet’s comfort padding and on the visor, if present.

How to read the homologation of a helmet?
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An interesting subject!

Firstly, NEVER buy or wear a helmet without type-approval labels!

It is obvious that a helmet without any certification is not approved to be used on the road and therefore might not be suitable to protect your head in case of accident!

So let’s delve into details, because knowing your helmet is important! The above-mentioned label is sown on each Airoh strap and gives you very useful information on its manufacture!

It truly works like an ID card and we advise you not to buy helmets without a label!

The homologation of each helmet is only granted to helmets that meet ECE 22-05 standard and that are therefore considered safe and approved for use throughout the E.U.

The way elements are arranged in the label may vary but it must absolutely indicate a series of values.

In short:

E:                    it means European approval. Therefore the helmet may be used in E.U. countries.

3:                     it indicates the country where the approval was granted. In this case, Italy

05:                  it indicates the version of ECE homologation. It may be 03 – 04 – 05. Version 05 is the latest

01245:             it indicates the homologation number

/P:                   it indicates the type of protection and it may be sub-divided as so:

1/NP    Not Protective: helmets fitted with removable or reclining chin guard. Non protective

2/J       Jet or Demi Jet Helmet Without chin guard

3/P      Modular/Crossover helmets with PROTECTIVE CHIN GUARD to be always closed when in use

4/P-J   Modular/Crossover helmets with PROTECTIVE CHIN GUARD which may be either closed or open when in use

123456: it indicates the serial or production number of the helmet

Before buying a helmet, always check the type-approval label is there and if it’s complete. It is your helmet and your safety, and worth taking seriously!

What does double Homologation P/J mean?
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As shown above, /P and /P-J are very important marks to understand if we can travel with our flip-up/modular helmet in its open or closed configuration. These marks can be found on the type-approval label located on the strap of your helmet.

Flip-up or modular helmets can simply be approved in the full-face versions (with the letter “P ”, or protective) or with double homologation (indicated by the letters “P/J” or Protective/Jet).

If a helmet is approved as full-face helmet (letter “P”) it is not possible to use it while keeping the chin guard open, while if there are both letters then you are allowed to ride with the chin guard in the open position, or even without it if it is modular.

What's the difference between a modular helmet and a flip-up?
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Modular helmets are integral helmets with a chin guard that can be removed and, in some cases, hooked on the back of the shell for greater comfort and to expand the field of view.

The Flip-Up models are helmets in which the chin guard can be raised or tilted backward, while always remaining attached to the helmet.

Warranty
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What does the warranty cover?
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If any defect covered by the limited warranty is detected within 2 years from the date of purchase, Airoh® shall repair or replace the defective product through its own distribution network, after the defect has been verified.

Airoh® shall supply all the material and labour deemed reasonably necessary to remedy the reported defect, unless the damage falls within the scope of the items listed in the section below titled “EXCLUSIONS AND LIMITATIONS OF COVERAGE”.

Exclusions and limitations of coverage
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This warranty only covers material and manufacturing defects.

Airoh® may not be held responsible for any product defects attributable to any other cause, whether in whole or in part, including (by way of example, without limitations):

damage caused by improper use, neglect and/or normal internal and external wear;
scratches, abrasions, paint chips, or other damage caused to the external painted parts of the helmet due to impacts;
scratches, abrasions, paint chips, or other damage caused to the helmet’s visor due to impacts or lack of proper cleaning;
damage caused by the application of adhesives and/or glues;
damage resulting from accidents;
any changes or modifications made to the helmet by the user or by any third parties;
damage resulting from any kind of paint/varnish applied to the outer shell by the user or by any third parties;
colour changes or damage caused by exposure to harmful chemicals;
colour changes or damage caused by exposure to sunlight and/or heat sources;
changes in the fluorescent colours used in the graphics on certain models as a result of direct and prolonged exposure to sunlight;
the use of incompatible accessories or other accessories not sold by Airoh®;
Other defects not covered by the warranty include various types of specific and subjective situations that may arise while actively using the helmet such as, for example, comfort issues while riding, or aerodynamic noises.

Airoh® may not be held responsible under any circumstances for accidental or consequential damages (including, without limitation, death and bodily injury) resulting from the failure to observe the requirements contained herein concerning the Airoh® products.

How can I submit claims for coverage under warranty?
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Any claims under this warranty must be submitted by the customer directly to the retailer where the helmet was purchased, with the defective product and the relative receipt or purchase invoice being presented simultaneously.

FOR THEIR OWN SAFETY AND THAT OF OTHERS, THE CUSTOMER CAREFULLY READ AND FOLLOW THE INSTRUCTIONS ACCOMPANYING THE HELMET, PRIOR TO CONTACTING THE RETAILER.

THIS LIMITED WARRANTY SHALL NO LONGER BE VALID ONCE 2 YEARS HAVE PASSED FROM THE DATE OF PURCHASE.

PARTICULAR ENVIRONMENTAL FACTORS, IMPROPER USE, STORAGE CONDITIONS, ACCIDENTAL IMPACTS, NORMAL INTERIOR AND EXTERIOR WEAR, AND INVOLVEMENT IN ACCIDENTS, EVEN IF OF A LIMITED NATURE, COULD HAVE A SIGNIFICANT IMPACT UPON THE PRODUCT’S MECHANICAL AND PHYSICAL CHARACTERISTICS, THUS COMPROMISING ITS PROPERTIES AND SUITABILITY FOR PROTECTION PURPOSES.

This warranty is valid throughout Europe, and is the only warranty offered by Airoh® in connection with the sale of its products. It does not compromise the rights of the customer, as expressly provided by the regulations implementing European Directive 1999/44/EC.

The provision of services under warranty does not extend the duration of the warranty itself.

Therefore, in the event that the helmet or any of its components are replaced, the replaced product or component remains covered by the original warranty, whose expiry date is based the original helmet’s purchase date.

Tecnology
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AMS2
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AMS2 is the result of in-depth studies to determine the most frequent dynamics in accidents and, consequently, the characteristics of the collisions that a helmet has to absorb, to find the most suitable solution for a rider’s safety.

This state-of-the-art system aims to make the inner shell of the helmet even safer; it actually uses a pair of superimposed polystyrene hemispheres with differentiated density, separated by a unique system of silicone inserts.

The silicone elements allow the shell to move in case of angular collisions, so that it can follow the direction of the impact, considerably reducing the amount of energy transmitted directly to the head of the rider wearing the helmet.

AMS2 : safety squared

Recommendation
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Airoh Safety Recommendations
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1. Think before putting your helmet on!

2. No helmet can protect you from all possible impacts, either at low speeds or high speeds

3. Before using the helmet, adjust and close the retention system

4. Helmets are designed to absorb only one impact

5. Clean your helmet very carefully

6. Do not modify your helmet

7. Do not tamper with your helmet

8. Do not repaint your helmet

9. Always check the helmet before wearing it

10. Always keep the visors in good condition